Request refund, non-payment from buyer

To request a refund from an unpaid item determine the transaction number (Invoice #) of the item in question, found in the MY Sales section of the selling menu and navigate to Account History. There is a 'request refund' link underneath the transactions that have not been paid.

Please be advised that refund requests will be granted only after you have left non-paying feedback for the buyer. Feedback is required to state that the transaction was not completed in order to receive a refund. If non-sale was resolved amicably you can leave positive feedback stating "mutually agreed not to complete this transaction". Please keep in mind that a "neutral" feedback comment does negatively impact the feedback score.

Depending on the buyer's history, one of several actions will be taken against non-paying buyer. In most cases, this is a monetary penalty to the buyer. 

Keywords: refund, delinquent buyer, unpaid purchase, non-payment, no response from buyer